Automotive claims handling software

Fast track your digital transformation

Customers expect real-time support at the touch of a button when they experience an accident. If they don’t experience a supportive, efficient, timely and positive outcome, they vote with their feet, and the result is customer churn.

Arnie auto insurance claims software

Transform customer experience

Arnie motor claims management system brings all of the key players in the claims management process together in a cloud-based, centralized platform.

The industry has rich data available from motor vehicle claim handling that contributes to the digital transformation of auto claims management and the emergence of new ways to manage claims efficiently, and with a focus on the customer experience.

Integration is Arnie’s greatest strength as we continue to enhance the information available to insurers. Our claims management solution manages tens of thousands of claims per month with hundreds of thousands of interface messages to and from Arnie and the key players on the platform.

By automating and integrating solutions to solve the motor claims industry’s most complex problems, we reduce the time it takes to resolve motor claims, and increase operational and cost efficiencies without sacrificing customer satisfaction.

Features include:

  • End to end claims process management
  • Document management including request for more information
  • Email communications
  • SMS communications
  • Vulnerable customer flag
  • Complaints flag

One-system, single-user access

Time saving integrations

Arnie auto claims management system integrates service providers and software packages such as:

  • Insurers’ policy systems
  • Assessors and repairers
  • Salvage agents
  • Industry parts lists
  • Vehicle valuation guides
  • Quote system
  • Invoicing systems
  • Finance systems

Each integration saves time processing claims to enable team members to focus on complex claims requiring human interaction instead.

Integration is particularly important for insurance assessors who are often on-the-road, and switching between multiple software systems to find the relevant information.

Real-time updates to customers

Automated messages and reminders

Many of us have waited on hold while an insurance company scans their systems for conflicting information to provide us with a simple status update we could have received electronically.

Effective claims handling software could have saved time, effort and improved the overall experience. Real-time updates keep customers informed, help them make decisions and enable them to take the next required steps, while reducing calls to the call center.

Data mining capabilities

Improve business intelligence and reporting

Data analysis and reporting on auto claims management can feel like panning for gold with an open sieve. How do you find out the trends? Repair durations? Methods of repair? Parts pricing? Business intelligence and advanced integration leverage Arnie platform data so assessors and managers see a more realistic picture of potential problems in time to reduce or eliminate them.

Unlocking competitive advantage

Prioritizing digital transformation

Digital transformation is a leading priority for information technology initiatives for global companies. Other priorities include cybersecurity and strategic cloud migration.

A large number of organizations who identified the need for a digital transformation focus are still investigating the opportunity and understanding the risk versus the reward.

A cloud based insurance solution fast tracks digital transformation in the insurance industry:

  • 1

    Reduces claim durations

  • 2

    Systemises managing claims

  • 3

    Reduces the cost of claims

  • 4

    Creates transparency into the process

  • 5

    Improves efficiencies

  • 6

    Boosts customer satisfaction

Reduced operational costs

The insurance motor claims industry is not focused on growth. Building operational efficiency and leveraging other cost-saving opportunities are key sources of potential revenue for insurers.

By optimising business performance through reducing the number of human-touch points and leveraging integration and automation, businesses can invest resources in more complex claims handling where human interaction makes moments that matter.